Shipping policy
At TrueKnot, each carpet is packed with care and dispatched to reach you safely. This policy explains where we ship, what it costs, and how long it takes.
Where we ship
We currently ship across India only. We do not offer international shipping at this time.
Shipping charges
Shipping is complimentary on all orders within India — there are no delivery charges at checkout.
Dispatch & delivery timelines
- Ready / in-stock carpets: dispatched within 3–7 business days of order confirmation.
- Custom / made-to-order pieces: as each piece is hand-knotted to your specifications, production and dispatch take approximately 8–12 weeks from confirmation of your order and receipt of the advance deposit.
Once dispatched, delivery typically takes a few additional business days depending on your location. We will share tracking details by email or phone once your order ships.
Delays
Estimated timelines are indicative. Deliveries may occasionally be delayed by factors outside our control, such as courier delays, remote delivery locations, weather, or other force-majeure events. We will keep you informed if your order is affected.
On delivery
Please inspect your carpet on arrival. If the packaging appears damaged or tampered with, or the piece is damaged or incorrect, contact us within 48 hours of delivery at contact@trueknot.in with photographs, and we will make it right in line with our Return & Replacement Policy.
Delivery details & failed deliveries
Please ensure your shipping address and contact number are complete and accurate. We are not responsible for delays or non-delivery resulting from incorrect details provided at checkout. If a delivery fails because the address is incorrect or no one is available to receive it, additional charges may apply for re-delivery.
Contact us
TrueKnot
432, MG Road, Sultanpur, New Delhi — 110030, India
Email: contact@trueknot.in · Phone: +91 96543 41454
Hours: 11:00 AM – 7:00 PM (Closed on Tuesdays)